E-ISSN 0976-2833 | ISSN 0975-3583
 

Research Article 


Identifying Variations in Incident Reports on Drug Services to Improve Service Quality

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi.

Abstract
Background: Monitoring the management of drug services, including incident reports, is essential as evidence
of the application of patient safety culture. This study conducted a classification of variations in an incident
report on drug services to improve the quality and safety of patients in the hospital.
Methods: The quantitative descriptive study used a case study design. Retrieval of data used documentation
study techniques in the 2016 incident reports.
Results: Reports of incidents in the drug services group that require careful monitoring were 16.6% (n=35) of
the total that occurred in 2016. There were 11 variations of incident reports that happened in the drug services
group. The incidence of drug incompatibility variation dominates the information compared to other incident
variations, 28.6% (n=10).Ineffective communication between officers, unclear command/ prescription writing,
and lack of supervision are the leading causes of this incident.
Contribution: This study can be helpful to provide an overview of the benefits of drug service reports in
hospitals.

Key words: drug services, incident reports, quality improvement, medical errors, hospital safety


 
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How to Cite this Article
Pubmed Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi. Identifying Variations in Incident Reports on Drug Services to Improve Service Quality. J Cardiovasc. Dis. Res.. 2021; 12(4): 570-575. doi: 10.31838/jcdr.2021.12.04.61


Web Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi. Identifying Variations in Incident Reports on Drug Services to Improve Service Quality. http://www.jcdronline.org/?mno=96052 [Access: July 26, 2021]. doi: 10.31838/jcdr.2021.12.04.61


AMA (American Medical Association) Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi. Identifying Variations in Incident Reports on Drug Services to Improve Service Quality. J Cardiovasc. Dis. Res.. 2021; 12(4): 570-575. doi: 10.31838/jcdr.2021.12.04.61



Vancouver/ICMJE Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi. Identifying Variations in Incident Reports on Drug Services to Improve Service Quality. J Cardiovasc. Dis. Res.. (2021), [cited July 26, 2021]; 12(4): 570-575. doi: 10.31838/jcdr.2021.12.04.61



Harvard Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi (2021) Identifying Variations in Incident Reports on Drug Services to Improve Service Quality. J Cardiovasc. Dis. Res., 12 (4), 570-575. doi: 10.31838/jcdr.2021.12.04.61



Turabian Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi. 2021. Identifying Variations in Incident Reports on Drug Services to Improve Service Quality. Journal of Cardiovascular Disease Research, 12 (4), 570-575. doi: 10.31838/jcdr.2021.12.04.61



Chicago Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi. "Identifying Variations in Incident Reports on Drug Services to Improve Service Quality." Journal of Cardiovascular Disease Research 12 (2021), 570-575. doi: 10.31838/jcdr.2021.12.04.61



MLA (The Modern Language Association) Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi. "Identifying Variations in Incident Reports on Drug Services to Improve Service Quality." Journal of Cardiovascular Disease Research 12.4 (2021), 570-575. Print. doi: 10.31838/jcdr.2021.12.04.61



APA (American Psychological Association) Style

Savitri Citra Budi, Sunartini, Fatwa Sari Tetra Dewi, Lutfan Lazuardi (2021) Identifying Variations in Incident Reports on Drug Services to Improve Service Quality. Journal of Cardiovascular Disease Research, 12 (4), 570-575. doi: 10.31838/jcdr.2021.12.04.61





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