Assessing the Efficacy of Telemedicine in Improving Healthcare Access and Utilization Among Underserved Populations: An Observational Study in India

Abstract

Rural India faces persistent healthcare access barriers due to infrastructure deficits and 
geographic isolation. This observational study investigates the impact of online doctor 
consultations (telemedicine) on healthcare access and utilization from 2019 to 2024, analyzing 
data from national telehealth initiatives like eSanjeevani and published research. Results 
indicate a substantial increase in consultation volumes, particularly among women and elderly 
patients, and improved care continuity.